Guide
Recover a purchase
Bought a plan and need it back on your device? Your order ID is all it takes to restore it.
Step by step
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Find your order ID
Your order ID is on the checkout confirmation you received when you paid. Keep it private — never post it publicly.
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Open Account → Recover order
In the app, go to Account, then Recover order, and enter your order ID to restore the plan on this device.
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Or email support
Can't find the in-app option? Email support with your order ID and we will restore it for you.
Expected result
Your plan reactivates on the device and full access returns — no new purchase and no account needed.
⚠️ If it doesn't work
Lost your order ID? Email support from the same email address you used at checkout so we can match your order. Never share your order ID publicly.